Yesterday, for the second time, my ring doorbell lost connection and stopped working. Says it’s 100% battery but nothing is recorded and you can’t see live view. WiFi is also connected. I rebooted it and even charged it again. It worked for one minute as I put it back up but stopped quickly after. Like I stated, this is the second time within two weeks this happened. How do I fix this?
Hey @Laura6. Since this is a concern that has resurfaced for you since you did your initial troubleshooting, it would be best to now follow up on your concern with our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back and let us know how this goes!