Ring Live view not working on Oneplus 10 pro with mobile data

Live view is not working on my phone with mobile data, I have a OnePlus 10 Pro (both Ring video doorbell 2 and stick up cameras). It works fine with WiFi. I have checked the mobile connection which is great and also checked that VPN is not enabled on phone . Changing to 4g/3g from 5g connection does not work. There is no Rapid Ring app on Play Store to install. I have checked pretty much any old topic about this issue but nothing works. It is extremely frustrating since it works fine on my wife’s phone (Samsung S8).

Do you have any other ideas what could be the issue?
Thanks.

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Hi @bom. If you are not able to use Live View with your mobile data, try the following additional steps:

  • Reboot your phone.

  • Go to your phone’s settings and clear the Ring app’s cache and data.

If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

Hi @Justin_Ring .
Done it already, it didn’t help.
Will contact the support team.

@Justin_Ring the phone numer given for Iceland doesn’t work ( tel: 00 800 87 00 97 81).
I also tried the chat which guided me to contact support with the same phone number.

Hi @bom. Are you calling from a cell phone or a land line? This phone number may not work if you don’t call from a landline. Additionally, you can send a private message to us on Facebook @Ring, and one of our support agents can help you there. Thanks.

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