Ring keypad gen 2 won’t turn on or charge

My keypad for my alarm just stopped working. Won’t charge, won’t do anything. Doesn’t appear that I can change the battery. I’ve only had it about a year and a half

Hi @user20314. Try the troubleshooting steps listed in our Help Center article here to see if you can get your Keypad working again. If it’s still not working after trying these steps, please give our support team a call at one of the numbers available here so they can take a deeper look. If you are outside of the US, please visit here to see how to contact support.