Responses (3)

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  Chelsea_Ring

  Hey @snvoid. If you reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch), they can help you get a replacement cord. In the chance you are in a pinch in the meantime, the cable is just a standard micro USB, similar to a phone charger. :)

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  07-05-2020 04:15:32

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  U

  user_4e2905

  Ring support can not replace the cable. They told me that I needed to buy a whole Keypad kit and then use the provided cable that comes with the kit.  In my opinion, it is ridiculous.  Someone from Ring should bring it up with management, and replacement cables should be made available for purchase.  what is the big deal about it?

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  24-06-2024 09:59:49

• T

  Tomcarr

  The IPhone micro USB does not seem to fit the Keypad input

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  13-03-2021 03:38:26

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• PM

  pj.m

  Apparently, not all micro-USB cables are created equal. Like most people, I have a drawer full of them. And like snvoid, I also misplaced the original charging cable. Here's what I noticed... There is a small slot in the end of the micro-USB connector. This slot varies in size depending on the manufacturer. I found (through trial &error) that the cords with the larger slots WILL work with the Ring keypad. The cord needs to be completely seated into the port on the keypad. There is a small green battery icon on the front of the keypad that will blink when the unit is getting external power and charging. You can also check the status on the Ring app - it will show the battery with a lightnig bolt to designate charging. I'm guessing that Gen 3 of the keypad will have a USB-C adapter, as most of the electronic world is moving in that direction. Note to Ring: Why not add a wireless charging plate on the back of the keypad? Most everyone has a wireless charging station at home. 😄

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  02-01-2022 11:46:19

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