Ring Intercom

[traxxn]

Hello i have a question. When i go to the doorbell notifications i can set up a popup notification and a vibration. Sadly at the lockscreen there is only the option “no notification”. And beside the silent popup and vibration you dont have the possibility for a sound notification

Like most cellphone users the cellphone is on a lockscreen after a few minutes of inactivity. So i get NO notification when the lockscreen is on. Thats why i miss 90% of the doorbell notifications at my ring app.

Is there a possibility (now or planned) to get noticitions even at the lockscreen?
is there a possibility (now or planned) to set up a ringtone?

[Justin_Ring]

Hi @traxxn. You should be able to get notifications from the Ring app even when your phone is locked. I recommend double-checking that your Ring app and smart phone are up-to-date with the latest updates. If you have done this and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.