‎Ring indoor Cam gen 2 can’t use ring edge?

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StephenAntonacci

Ring indoor Cam gen 2 can’t use ring edge?

hardwired-security-cameras

app-settings

troubleshooting

I’m trying to use my ring edge feature of my Alarm Pro and every time I try to select the Ring Indoor Cam Gen 2 I’m presented with a message that says the camera needs a firmware update. The camera seems to never update and if I check firmware it says it has the latest one.

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11-07-2023 12:21:45

Responses (10)

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StephenAntonacci
I can't enable Edge Local Video storage on these Generation 2 Indoor Cameras.. It keeps saying I need a firmware update ! Fix this please !
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11-07-2023 02:29:33
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Caitlyn_Ring
Hi @StephenAntonacci. Would you mind sharing a screenshot of what you're seeing in the Ring app when you try to select the Indoor Cam (2nd Gen)? I'd be happy to check with my team on this.
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11-07-2023 08:55:10
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StephenAntonacci
![IMG_3056|231x500](upload://eP3Hkhv7rKXd3WH1M9SzixAFqGg.jpeg) This is what I see ^^^
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11-07-2023 10:32:23
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StephenAntonacci
![IMG_3057|231x500](upload://eRUJFXFSSh1wMSbSqk1oNGOjstb.jpeg) & I see this showing no firmware update is available.
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11-07-2023 10:33:02
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Caitlyn_Ring
@StephenAntonacci Thanks for sharing those screenshots. I've passed this feedback onto my team so they can investigate further. At this time, we do not have any updates to share. Thank you for your patience.
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12-07-2023 10:10:57
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