Ring hard wired spotlight- lights not turning on

I can’t figure out why my lights are not turning on, or how to reset the ring spot light. The ring system is still recording during motion but the lights are not turning on at night. I looked at all my settings on the app and they appear to be ok. Any suggestions?

Hey @Emikoann. If the lights are not coming on but the camera is operational otherwise, it would be best to follow up with our support team on this concern. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to come back and share how this goes!