Responses (3)

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  Caitlyn_Ring

  Hi @user230155. The tampered alert means that the cover on your Ring Alarm sensor is not clicked fully into place. Try removing the cover from your Glass Break Sensor, and then ensure it is fully twisted into place. It's also important for your Glass Break Sensor to be within 25 feet or less of the Base Station, as it won't be able to update the status if the signal isn't stable. If your Glass Break Sensor continues to show as tampered, despite checking the cover and ensuring it's within range of the Base Station, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus). There may be another issue going on that the Ring Alarm team can look into further with you.

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  17-10-2023 11:01:01

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  user36197

  faulty glass break sensor again, in the middle of the night the glass break sensor triggered a tamper which set off the alarm - very disturbing as the cover is in place (sensors lined up) and not touched nor disturbed in any way. The first occurence happened with a different sensor in a different location and ring sent a replacement & so far so good. Last nights tamper occurrence is in a different location. There is no reason for the tamper and I am trying to figure out if maybe the device lost it's connection to the base station - is there something I can install to increase the zwave signal? NOT ACCEPTABLE

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  09-12-2023 05:13:42

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  Caitlyn_Ring

  Hi @user36197. I'd recommend getting in touch with our Ring Alarm support team to investigate this issue further. It very well could be a signal related issue, preventing the status from showing correctly. However, our [support team](https://support.help.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) will be able to review the issue in more depth and review things on the back end.

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  11-12-2023 05:25:55

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  user230155

  Regarding the false alarms problems as mentioned in my previous notes. I returned the second sensor back to Amazon for a full refund. I deduced again, that the "post" which activates the microswitch was not making sufficient contact to close the circuit. I then purchase a third sensor direct from Ring. This third item has had no problems, and is working fine. I can only assume from this, that the batch that are being supplied by Amazon are faulty. ??

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  11-12-2023 07:21:29

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  Caitlyn_Ring

  @user230155 I'm glad to hear you haven't had the same issue with this new Glass Break Sensor. It's definitely possible there was an issue with the particular batch you originally received, or some sort of damage was sustained during shipping.

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  12-12-2023 11:24:26

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  user230155

  Definitely an issue with the product manufacture. When i got the second unit (from Amazon), and found it too was faulty, I actually “tested” it with a small “additional height” to the aforementioned pillar. Hey presto, no problem. Never the less, I returned it as faulty for a full refund. Amazon (Parent company of Ring I believe?) can’t be bothered testing them obviously…

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  06-01-2024 04:27:10

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