I believe I have found out why I’m getting false alarms from my (2nd) new Glass Break Sensor, and wonder if anyone else has encountered this…
I purchased my 1st sensor and it was giving permanently “tampered” alerts. I contacted Ring and they tested it remotely and confirmed it was faulty. I returned it to Amazon UK, and got an immediate next day replacement.
The second one appeared to work ok, with no immediate problems, until the early hours of the morning when the Alarm sounded!
On further inspection I believe that the problem lies with the small “post” that sits within the base of the unit. This “post” contacts with a microswitch in the main unit to send an “alarm alert” if the unit is tampered with.
Has anyone else had similar problems with this product?
Hi @user230155. The tampered alert means that the cover on your Ring Alarm sensor is not clicked fully into place. Try removing the cover from your Glass Break Sensor, and then ensure it is fully twisted into place. It’s also important for your Glass Break Sensor to be within 25 feet or less of the Base Station, as it won’t be able to update the status if the signal isn’t stable.
If your Glass Break Sensor continues to show as tampered, despite checking the cover and ensuring it’s within range of the Base Station, please follow up with our support team. There may be another issue going on that the Ring Alarm team can look into further with you.