Ring Gen 2 plug not working to power the outdoor ring siren. Any ideas?

I have an outdoor ring siren and have connected this to the ring Gen 2 power adaptor but it’s not registering that it’s connected to the power. The wires can be either way round according to the instructions with the plug. Any ideas?

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Solved it by removing the ring outdoor siren and re installing it

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I will try your solution but no so convenient 14ft up a wall!

I’m having the same problem with 3 sirens all connected up but showing that there’s no power

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