Ring Gen 1 not charging

Hi…My Ring Gen 1 battery is not charging and has a white solid circle…When I press the orange button it does nothing…Have tried the 20 second reset push of the orange button but the white circle just remains solid…Please help

Hi @user75615. If your doorbell is nonresponsive after attempting a reset and charging the battery, please follow up with our support team. You can also get in touch by sending a private message @Ring on Facebook or Twitter.