Ring Gen 1 doorbells Serious Issues

Hi @danjib1, happy to step in for Justin here. Since you’ve confirmed that the Doorbell is receiving sufficient power, the cause of this concern could be due to the wifi connection. If the Doorbell doesn’t have a strong and stable wifi connection, the Live View may not work reliably and the Doorbell could disconnect from wifi. After reconnecting the Doorbell to wifi, try checking the RSSI on the Device Health page to see if this indicates an unstable wifi connection.