Why is my Ring Floodlight Skipping 20-30 minutes?
@dasmphl wrote:
Why is my Ring Floodlight Skipping 20-30 minutes?
Hello @dasmphl ,
I guess Iâm a little confused . . . and itâs great that you included the two attached screen-shot pictures, but the end of one âLive Viewâ recording is 02:58:03 and the next beginning âLive Viewâ is also showing starting at the same time. In other words, they are time-wise butted up with no gap or skip between them. So it appears you commanded one âLive Viewâ and then when it finished you immediately commanded another âLive Viewâ to start.
But I am guessing it is more likely maybe the screen-shot was taken just before the next âLive Viewâ recording was just about to play (so the time-display isnât accurate)? If that is true, and you took the screen-shot just prior to the displayed time showing the true 20-30-minute gap. And all that means is that you commanded a âLive Viewâ that ended at 02:58:03 and then you just happened to have commanded another âLive Viewâ to start 20-30-minutes later, hence the 20-30-minute âskipâ between the recordings. That also means you do not have the âSnapshot Captureâ option enabled, because on this time-line display there would be vertical hash-marks spaced at 15-minutes intervals between your recordings (with a 20-30-minute âskipâ there would have been at least one hash-mark). Without âSnapshot Captureâ feature enabled, all video recordings will just be âbutted-upâ together on your time-line without any hash-marks (as in your screen-shot).
From the screen-shot, since I canât watch the recorded âTime-lineâ play, I cannot tell how long the duration of each âLive Viewâ was. But I do know the maximum duration time any âLive Viewâ can run is 10 minutes.
As per intentional design, when your Ring camera records/displays (from either a triggered motion, or if you use âLive Viewâ, your camera essentially makes a âVideo Phone-callâ connection to the Ring âCloudâ in a manner that is similar to making a âVoice over Internet Protocolâ (VoIP) phone call. For âLive Viewâ, that âcall connectionâ is currently setup to only last 10 minutes. Live View will automatically turn off (hang up the Cloud connection) after that 10 minutes. You can activate the âLive Viewâ again, for your camera to make another Ring âCloudâ connection, but again that will time-out after 10 minutes. (see the âNoteâ at the bottom of this link):
https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View
So unfortunately, you can not maintain a streaming display for longer. The Ring Video devices were not designed to maintain a 24/7 streaming video, since Ring started with a battery-operated Video Doorbell (that can âtrickle-chargeâ using the doorbellâs house wires). And then Ring continued to expand into security cameras, Alarm system, and I even heard that Ring Automobile Alarm and Dash-Cams are right around the corner! Since the Video Doorbell is running off the battery (the Ring Video Doorbell Pro is the exception), the âtrickle-chargingâ would not be able to keep up with the power drain, and eventually the battery will go dead (if the camera tried to maintain a much longer âLive Viewâ or very long recording lengths). So somewhere during the Doorbell development, 10 minutes was chosen as a âtrade-offâ between the option of maintaining a longer âLive Viewâ and the battery life capabilities.
Between âmotion-triggeredâ recordings, which can last up to 120-seconds (depending on your âVideo Recording Lengthâ setting, there can be time gaps when there is not another detected motion to trigger another recording. That is why many people like the âSnapshot Captureâ option, to take a still photograph at regular assigned intervals to help capture activity between âmotion-triggeredâ events. These âstillâ photographs will âplayâ like a time-laspe video in 15-minute âbatches.â Youâll also see hash-marks at 15-minute intervals displayed between actual video recordings.
So from what I can tell, from your description, the two attached screen-shots, and with my assumption that you indeed did command two âLive Viewsâ spaced 20-30-minutes apart . . . that your camera is working correctly, without âSnapshot Captureâ enabled.
I hope you find this information useful.