Ring floodlight lights flashing

Hi

As of a few days the led lights on the floodlight camera are flashing.

I tried to cut power to it and back on but no success

Attached is an image

Hi @QuestionMan ! Did you try a full reset of the device as well? Any water or recent storms? Also, are the lights still strobbing like this?

Thanks!

Hi @jennifer_ring

I tried all the steps you mentioned but did not help.

No storms I think caused this as it is covered by a roof and has survived several cold Canadian winters and summers

Are the lights fixable? Thanks

Hey @QuestionMan. Chiming in for Jennifer! While the lights are unable to be replaced, I recommend reaching out directly to our support team to see what the best next steps for you will be. For this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how this goes, as your answer may help other neighbors! :slight_smile:

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That’s too bad I thought Ring had better warranty / service

We managed to achieve the same effect by installing a regular floodlight and attaching a Nest cam under it. Seems to record 24/7 too and the bulbs are replaceable

Thanks anyhow

I guess no one responds here anymore. I asked a question as well and nothing back yet.
And can’t call Ring for help.

Hi @ado_dado83! The previous response in this thread, by Chelsea, contains all the links necessary to reach support. I hope this helps!

Indeed the correct answer is to not have to buy a new floodlight full price cause the bulbs burned out

Go for a regular floodlight and get a nest outdoor cam. Comes out cheaper and the bulbs are replaceable

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So every time I click on take me to the solution it takes me to your post about replacing it with a Nest camera and floodlight. I guess Ring agrees since they have no solution. So that’s what I’m going to do.

Greetings,

I am having issues with my floodlight camera. whenever motion is detected it flashes on and off like it’s in strobe mode. I’ve disconnected in numerous times, by powering down the electrical switch because it’s hardwired. I’ve been unable to keep on for longer than a few minutes since this summer (which leaves my home unprotected). I’ve also disconnected and re-connected it to the wi-fi and my firmware is up-to-date. Do you have any other suggestions?

Mo B

Hi there, @MoBrown! The only other suggestion I can think of, is checking to see if a dimmer switch might be wired in configuration with this Floodlight Camera. While power flow should be constant and the lights are not intended to blink, any switch or variables in wiring is best to consider. As the Floodlight Camera uses a higher voltage of power, we advise to consult with an electrician if wiring variables need to be explored.

Before doing so, feel free to reach out to our support team for a more in-depth look at your Floodlight Camera. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

The proper solution was to contact the staff as they said and explain your situation. They gave me a fair discount once I explained my situation (and the fact I have several products from them)

Trying to fix it on your own will not only void warranty but youll lose the ability to turn lights on/off remotely etc.

HI-YA

There is no dimmer switch connected to this light and it is hard wired as the power source.

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Thank you, will do…

@QuestionMan wrote:

The proper solution was to contact the staff as they said and explain your situation. They gave me a fair discount once I explained my situation (and the fact I have several products from them)

Trying to fix it on your own will not only void warranty but youll lose the ability to turn lights on/off remotely etc.

HI-YA

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