Ring floodlight lense protector fell out and siren useless

Question

Anybody else’s siren virtually silenced by a light breeze or have had the cameras lense protector fall out and shatter? Purchased for siren as well as camera. I never agreed for siren to be made useless on my purchased property. And I’ve made attempts to contact ring but can’t get through. Live chat fails and was on hold too long on phone. How can there not be an option for email?

Caitlyn_Ring · Answer

Hi @Tieman. We do not have an email support option, and recommend following up with our support team via phone at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can review the damage to your device, perform any applicable troubleshooting and determine if a replacement is needed under [warranty](https://ring.com/warranty) based on any physical damage. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support

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Ring floodlight lense protector fell out and siren useless

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