Ring Floodlight continuously blinks lights after an automatic update

My Ring camera floodlight (hard wired) went through an automatic software update and then started to blink the lights on/off continuously. I tried pressing and holding the reset button on top of the camera and also tried completely powering off/on the unit but it keeps blinking. It’s now useless and Ring customer care says they can’t do anything because it’s out of warranty; so, they’ll only offer a discount on new one. Anyone else having this issue? My floodlight is not that old so having to replace it seems ridiculous!


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Your Camera’s lights should not be blinking, but may show an indication of an update while the update is taking place. Once the update is complete, the Camera should operate normally. Try powering the Camera off, then back on after a couple moments. You can also attempt a reset by holding the Camera setup button for 20 seconds. Once your reset is complete, reconnect your Ring device by following the steps in this Help Center article.

If this concern persists despite trying the above steps, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

Same symptom for my fixture

we are having the same issue now. We spoke to a Ring customer service representative and explained to them that the floodlight is too high for us to go up and hit the reset button. They said that they could not help us because we could not go up more than 12ft to hit the button to reset it.

We have tried several resets via the Ring App, but the problems still persists. This is terrible customer service to tell us that we need to find someone to go up more than 12ft to hit a button before they can send out a replacement unit.

There are many customers having this same issue so obviously we are having the same issue, they should just send a replacement unit to us.

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