Responses (6)

• F

  Frontman

  Anyone else having this problem?

  0

  •

  18-12-2021 07:46:51

  •

  Reply
• C

  Caitlyn_Ring

  Hi @Frontman. I'm not sure what error you're receiving when you say that you can't access the Live View, but you can find troubleshooting steps for Live View in our Community Post on the concern [here](https://community.ring.com/t/ring-live-view-not-working-or-connecting-ring-troubleshooting-tips/249). Typically you want to still use a 2.4GHz connection as it has a larger effective range than a 5.0GHz connection while still offering sufficient speeds. As for motion, your Ring Camera is not going to record continuously. When it detects motion, it will record for a certain amount of time based on your [Video Recording Length](https://support.ring.com/hc/en-us/articles/360049667572-Adjust-the-Video-Recording-Length-for-Wired-Devices). I hope this information is helpful. :)

  0

  •

  20-12-2021 07:22:47

  •

  Reply
• F

  Frontman

  It doesnt record motion even tho there are people walking past or cars driving i have motion sensitivty on max It should still connect to 5G I know what you mean by coverage 2.4g is better When i click live view it continously keeps loading then it just say error so i cannot view live Sometimes it works sometimes it doesnt

  0

  •

  22-12-2021 03:35:22

  •

  Reply

  C

  Caitlyn_Ring

  @Frontman You can find more information on how to optimize the motion detection with the Motion Frequency setting [here](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency). If the troubleshooting tips and tricks in the Community Post I linked above were not helpful, I'd recommend following up with our support team to troubleshoot further about the Live View. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

  0

  •

  22-12-2021 08:54:40

• U

  user5741

  I've heard there are issues with the newer floodlight cameras. I have the original and it is pretty rock solid.

  0

  •

  22-12-2021 09:15:31

  •

  Reply
• F

  Frontman

  I know how to set motion I rang support team they just made me reset camera Its doing the same thing again It only shows snapshots as i have that setting on but is not recording motion

  0

  •

  23-12-2021 07:40:16

  •

  Reply