Ring floodlight camera not recording at night for motion.

Hello All,

I know for a fact that my Floodlight cam does not record some motions in the middle of the night. I put another static camera and there was other definitely movement from cars and the floodlight cam did not record.

How can we solve this? The wifi signal is good and was never dropped.

Thank you very much,

Hey @kcqpokemon! In low light conditions, light will help a lens to adjust properly to see an object in motion. This can come from outdoor lighting or the PIR lights on the Ring device itself. Keep in mind that lights can only illuminate so much of an area, so the range of detection may vary by environment, at night. In addition, when the camera detects motion at night, the PIR sensors look for a heat source.

To improve motion detection at night:
* Try leaving exterior lighting on near the device
* Since the Ring device has lights, a light schedule can be used
* Try changing the motion sensitivity to ‘People Only’
* Tilt the camera so the PIR detection range covers the desired area.

If you continue to have any issues, please contact our support at 1-800-656-1918! :slight_smile:

The lights on my floodlight cam occasionally come on at night, but there is no audible alert and no recording. Other times (for example, when I walk outside) the lights come on, the alert sounds, and the recording is just fine.

A previous post mentioned the relationship between the motion detection and the PIR. Could it be that the motion sensor triggers the lights, but the alert and recording depend on the PIR sensing a heat source? Is there a setting to change that would force alert and recording whenever the lights come on?

Hey @MichaelW, happy to chime in for Chelsea here! The lights are controlled by PIR motion sensors which are separate from the motion detection for the recording itself. This means that sometimes the lights will come on but there will not be a recording to accompany the lights, as only the PIR motion sensors detected motion which triggered the lights. I’d recommend reviewing our Help Center Article on how to control the lights on the Floodlight here. I hope that helps clear things up for you! :slight_smile: