Hello all, in the last week I’ve installed a Ring Floodlight Camera, Peephole Camera and Alarm system.
The Ring Floodlight camera loses wifi connection at approximately the same time (Between 1 pm and 2 pm Pacific time) every day for about an hour or two. It then automatically reconnects close to 3 pm. I’ve eliminated all possibilities on my end that Ring ‘support’ suggests. Nothing I do during this time will reconnect the camera?
The light can only be turned off by a breaker switch which is behind a locked door for our building and I’ve confirmed the breaker is on while this is happening so power is not the issue as other lights in the common area of the building reamin on. The light is less than 10 feet from the router with only a wall seperating them. My other Ring products and other devices I have all remain connected to wifi when this is occuring. I have tested other devices outside and further from the router than the light and have no issues. I’ve reset the device but the same issue remains. Has anyone else had this issue?
As an aside, I’m somewhat frustrated that I can not actually speak to Ring support in person or at east I keep getting sent in circles and have been unable to find a contact # to speak to an actual person.
Sorry for the long note. This is my last straw before I return the product.