Ring Floodlight cam suddenly stopped working

A few days ago our Ring Floodlight quit working. It no longer does anything. I tried hitting the button on the top of the camera but the light doesn’t flash or do anything. Tried holding it for 30 seconds to do a hard reset but the camera appears to have died. Not something I would expect for a $250 camera. How do I resolve this?

Hey @Blionel. Since you have attempted the troubleshooting you can on your end, could you please give our support team a call at one of the numbers available here? We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how the call goes, as your answer may help other neighbors!