Ring floodlight cam suddenly not reconnecting to Wi-Fi or entering setup mode

Products Security Cams
1

I have 10 devices, 9 without issues. However, recently, one of my wired floodlight cams would not reconnect to Wi-Fi, nor will it enter setup mode. I have extensively tried every step detailed in troubleshooting guides and in the app to no avail.

As of today, the device will not enter setup mode at all (the light will not flash) even after power is cut off, the device reset, and even if it is removed then attempted to re-add to the app, nothing works.

I have a feeling this unit is essentially bricked.
What options do I have as far as further investigation and/or replacement (if that is even on the table). I have already replaced the unit itself with a new one (which connected immediately without issue), but I feel that having a dead unit without knowing what happened or why it won’t connect is troubling.

Thanks in advance.

2

Hi @RingEric. Thanks for sharing the steps you’ve already taken to try and correct this issue. For this concern, I suggest reaching out to our support team to see if your device is under warranty, as it sounds like it may need to be replaced. Our support team will be able to assess the situation and decide how to proceed with your case. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.