My mother has several ring devices. She’s added another Ring Floodlight Cam (wired installation) but runs into problems getting this Floodlight cam presumably to the network.
She has several other Floodlight cams and doorbell cams connected to several Ring Chime and Ring Chime Pro’s.
This new Floodlight Cam connects successfully to a Chime Pro, which is connected to her wireless network. The in app setup seems to connect the Floodlight Cam and you can hear a voice prompt from the device saying that it’s been connected and ready to go. Then the app seems to stall for several minutes and then a message appears saying “Setup Failed, something went wrong” and gives options to retry or cancel the setup. Retrying ends up with the same results.
Bypassing the Chime Pro and connecting directly to the wireless network results in the same error. A hard reset of the device ends up with the same results.
The floodlight cam is not listed in the app anywhere and not shown as linked to the Chime Pro… Strangely enough, it is sending motion alerts and video is shown when you click on the alert. But nowhere in the app is this device listed.
I’m baffled as to the cause of this setup failure and why it sends alerts if the device isn’t setup or listed.