Ring Floodlight Cam Poll - is yours working?

I have 2 Ring Floodlight cams, purchased and installed about a week apart. The 1st works, the 2nd does not (no Snapshot Capture, no Color Night Vision, lights turn on at night every 30 minutes, etc.). Let's see how others respond to this poll...1a) Is your Ring Floodlight cam fully operational?1b) What is your firmware version?2) Is your Snapshot Capture working?3) Is your Color Night Vision working?4) Do your lights cycle on regularly without reason?5) Are you having any other problems that are otherwise not caused by you or your install?My answers are no to all questions and my firmware is 1.16.00273