Responses (2)

M
MisterY
You can resolve this by removing the device and adding it again to your account. I’ve done this to two Ring doorbell pros and two stick up cams wired that were installed over a year ago, which this feature was not present. It’s not a hardware issue. Not sure why Ring won’t push out an update and fix this. However, like I said, you can correct this or have this snapshot feature by doing as I said....removing and adding it back on.
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24-11-2019 23:38:53
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S

SoCalBruce

1) Select the Ring device within your app2) Go to Device Settings, then General Settings3) Select 'Remove This Device'4) Reset your Ring device (push the reset button)5) Open your Ring App and follow the steps to add a new deviceOnce your device is added back you should have the Snapshot feature available. I've followed these steps for my Ring Floodlight and Ring Doorbell Pro. Both were activated earlier this year & didn't have the Snapshot feature available. After going through these steps they now have Snapshot enabled. Good Luck.

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25-11-2019 00:15:57

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S

SoCalBruce

1) Select the Ring device within your app2) Go to Device Settings, then General Settings3) Select 'Remove This Device'4) Reset your Ring device (push the reset button)5) Open your Ring App and follow the steps to add a new deviceOnce your device is added back you should have the Snapshot feature available. I've followed these steps for my Ring Floodlight and Ring Doorbell Pro. Both were activated earlier this year & didn't have the Snapshot feature available. After going through these steps they now have Snapshot enabled. Good Luck.

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25-11-2019 00:16:46