Ring flood light camera not working

Hi guys since yesterday my ring flood light camera hasn’t been working. Whenever I try to access it on the app it just stays on the “activating device” screen with the spinning blue wheel. The light won’t come on and there are 6 red lights on the device. What should I do?

Hi @Mish_shel. If you are having issues with the Live View, try looking at this Community Article here. It has some great tips and tricks for Live View. If that doesn’t see to help, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Thanks Tom! I followed your advice and found the RSSI is 68! I’ve now ordered the Ring Chime Pro which will hopefully resolve the issue.

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