The glass cover over the lens has fallen off
Is this something to be concerned about.
Hey @BIGONTHEWEB. Do you mind taking a picture to show us what fell off? Would love to see what you’re seeing!
I have attached 2 photos
1 - the ring flood with missing lens cover
2 - the lens cover that fell off
Thank you for the pictures, @BIGONTHEWEB! It may be possible to pop that lens cover back into place. The cover is intended to protect the lens from weather/ debris, which could hinder image quality without it. If the lens cover is not re-attaching to your camera, the next best step will be to reach out to our support team to see what solutions they have to offer.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know how this goes! 