Ring Security Cameras
Ring Flood glass lens cover
The glass cover over the lens has fallen off Is this something to be concerned about.
8344 •
3 •
4 •
08-08-2020 04:43:35
Responses (9)
- B
I have attached 2 photos 1 - the ring flood with missing lens cover 2 - the lens cover that fell off
•0
14-08-2020 06:47:58
MThank you for the pictures, @BIGONTHEWEB! It may be possible to pop that lens cover back into place. The cover is intended to protect the lens from weather or debris, which could hinder image quality without it. If the lens cover is not re-attaching to your Camera, the next best step will be to reach out to our support team to see what solutions they have to offer. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•1
17-08-2020 03:24:58
- B
I had the same problem where my lens cover fell off. I cleaned the camera lens and both sides with a lens cloth before I pushed it back on. Just before it fell off I started noticing light streaks when the sun is hitting the camera. It does not appear in the morning, evening or night time or when I block the sun from hitting the lens directly. Support told me to order a camera cover or make something to block the sun. Currently I have a Christmas wreath around the camera, but this issue started about a month before the wreath was put ip. One photo is before the sun hits the camera and the other is after the sun hits the camera..  
•0
29-11-2021 07:02:36
•
- C
This same thing happened to me twice already. I sent the camera back twice. The weird part is that the camera is under an awning, does not get direct sunlight or water. What is the solution? It just falls out after 5 months.
•0
01-06-2023 04:18:05
•
- J
Hi @Candiru. If the lens has fallen out of your Camera and is not going back into place or keeps falling out after a few days, the next best step is to contact our support team for further assistance. If this has happened to you more than once on multiple Cameras, let our support team know so they can further investigate.
•0
02-06-2023 06:30:12
•
- R
Same…for the cost of these things this shouldn’t happen. Quality has gone downhill. My older floodlight cams seem better quality than my newer ones. I have two older ones and two that are from 2021. The 2021 models seem cheap.
•0
05-06-2023 08:36:54
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Chelsea_Ring
Hey @BIGONTHEWEB. Do you mind taking a picture to show us what fell off? Would love to see what you're seeing!
0
11-08-2020 06:09:11
•