The glass cover over the lens has fallen off
Is this something to be concerned about.
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Hey @BIGONTHEWEB. Do you mind taking a picture to show us what fell off? Would love to see what you’re seeing!
I have attached 2 photos
1 - the ring flood with missing lens cover
2 - the lens cover that fell off
Thank you for the pictures, @BIGONTHEWEB! It may be possible to pop that lens cover back into place. The cover is intended to protect the lens from weather or debris, which could hinder image quality without it. If the lens cover is not re-attaching to your Camera, the next best step will be to reach out to our support team to see what solutions they have to offer. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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I had the same problem where my lens cover fell off. I cleaned the camera lens and both sides with a lens cloth before I pushed it back on. Just before it fell off I started noticing light streaks when the sun is hitting the camera. It does not appear in the morning, evening or night time or when I block the sun from hitting the lens directly. Support told me to order a camera cover or make something to block the sun. Currently I have a Christmas wreath around the camera, but this issue started about a month before the wreath was put ip. One photo is before the sun hits the camera and the other is after the sun hits the camera…
