Ring Flood Camera failed under Protect+ and no replacement / Poor Support Response

I have 2 flood light cameras, in addition, to few other cameras and devices under Protect Plus plan. One of the flood light camera's speaker stopped working. The siren does not sound when triggered from phone, and no sound while using mic. Called Ring Support and and was told that Ring won't replace this camera though all devices are covered under Ring Protect Plan. How is it possible that 2 cameras bough at the same time, one is protected under Protect and the other one is not. The second camera lens screen is also rusting. Very poor Ring Support and no escalation path to the talk to supervisor. Was promised some one will call me and never received a response! I am planning to planning to decommission and replace Ring with more professional and service focused company's products. Very very disappointed. and