Ring Flood Camera failed under Protect+ and no replacement / Poor Support Response

Hi @user18715. There are various troubleshooting steps you can take if you notice your Ring Doorbell or Camera is not recording motion events. Typically you will need to check your Ring device’s connection via the RSSI on the Device Health page in the Ring app, as well as adjust your motion settings. Finding the combination of motion settings that works best for you may take some trial and error, as everyone’s home environment and setup is different. It is also important to take into account the placement of your Ring Camera, as that can also impact the motion detection. I hope this information helps! :slight_smile: