Ring fails to reconnect

all of a sudden ring won’t reconnect to the phone even with full charge of the ring battery and even after reset and tried about a 100 times and still won’t connect

wifi working fine but still won’t connect

Hi @Crum! Is this for video connection? Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled.

If you are speaking of an Alarm Base Station not connecting, I recommend trying with ethernet connection as a test. Feel free to let us know how this goes! :slight_smile: