Ring Alarm
Ring extender
Hello all, I put a Ring Extender about 4 feet away from a door and motion sensor that was getting a weak signal from the base. It's still telling me it has a very weak signal. Is there another step that I'm missing so it could see the devices around it.
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14-07-2020 05:40:22
Responses (1)
- H
The range extender is supposed to be installed near a midway point to the Base Station, not next to the sensor getting a weak signal. If you install it next to the sensor with a weak signal, then your extender is also getting a weak signal.
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14-07-2020 06:02:24
BGood afternoon HouTX, Thank you for your help! I don't think this is what's happening with me. Besides the two sensors that I mentioned, I have another door sensor in the same direction but further away, in a bedroom that is communicating just fine. I also purchased another repeater for a door that leads to my garage in the opposite direction that communicates with the base but in the app. it has a red signal that indicates a weak or poor signal. No matter where I place the repeater these three devices show they are having problems with the signal.
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14-07-2020 06:31:40
BHi Chelsea, The following is a response to HouTex who was kind enough to try and help me: "Good afternoon HouTX, Thank you for your help! I don't think this is what's happening with me. Besides the two sensors that I mentioned, I have another door sensor in the same direction but further away, in a bedroom that is communicating just fine. I also purchased another repeater for a door that leads to my garage in the opposite direction that communicates with the base but in the app. it has a red signal that indicates a weak or poor signal. No matter where I place the repeater these three devices show they are having problems with the signal." Anyway, the repeaters have been installed for a while now and the problem persists.
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14-07-2020 06:36:00
C@Boricua Since you're having this concern with multiple devices, please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). Our support team will be able to work with you step-by-step to improve the signal each sensor is receiving. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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15-07-2020 09:10:10
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Chelsea_Ring
Hi @Boricua. The signals may take a couple hours to update after putting in the extender, or when the alarm devices check-in with the Base Station. If you're still having this concern after 24 hours, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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14-07-2020 05:40:11
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