Ring Extender V2 defective

The Ring Alarm Extender V2 that came with the Ring Alarm Security Kit is not functioning. It seems to be defective as the circle on the bottom right will not light up. Device will not connect to the alarm base station. Resetting by putting a pin to hit the reset button has no effect.

Any advice to fix? It seems as if the Ring extender needs to be replaced.

Thanks

Hi @moo604. Since you’ve already tried the troubleshooting steps I would have recommended and the Range Extender is still not working properly, I’d recommend contacting our support team directly so they can look into this for you. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back on what solution our support team recommends as well, as it may help others with similar concerns! :slight_smile: