Do ring support employees monitor these posts?
There are Ring Community Moderators. From what I can tell they do monitor the posts. But this Community is not a Ring support channel. Support is available 24x7 by phone.
Welcome, @sgesualdi! You’ll see our team is certainly active throughout the Community, as we want to ensure our neighbors are getting the best experience possible. The Ring Community is a peer-to-peer forum offering guidance and positive, constructive interaction for all neighbors. Feel free to share experiences, solutions, and even feature requests, in our feature request threads.
As @Brad stated, if you do have a concern for in-depth or immediate troubleshooting, we recommend you reach out to our support team. Check out our Community Guidelines for more tips on how to get the most out of the Community.