“The only reason I had a trial subscription is because I replaced the ring pro named garage door with a new ring pro. I had what I believe is a 3year subscription on the ring pro I replaced. I’m expecting that you will continue my coverage for this new ring pro with the coverage that I have on the old garage door ring pro and that the transition will be seamless so that no historical information is lost. Please confirm that all of this is true and that you will proceed accordingly. ? Thank you.”
Hi @Jp924. If you had previously purchased a Ring Protect subscription and then replaced your Doorbell, you should not experience any disruption in your plan after your free trial ends. If you do see that anything looks wrong with your plan, you can reach out to our support team and they’ll be able to make sure everything is in order for you. Our support team can be reached at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.