Ring elite white light does not light up

why is my ring elite white light does not light up. It its working and I can do live video but the white light suppose to illuminate at night

Hi @ringusr123. If your Ring Elite is functioning normally, but the light is not working on it, I would reach out to our support team. They will be able to determine what is happening and provide you with the best solution. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.