Ring Elite video not showing on Amazon Echo Show

I have a Ring Elite using power over ethernet. I am getting video and audio in the Ring app. I have the Ring app linked to my Amazon account so I can view the doorbell on my Amazon Echo Show. Unfortunately, this isn’t working.

If I ask Alexa to show me the doorbell, I get audio but no video. I also don’t see video in the Alexa app - however, I see everything fine in the Ring app so I know the camera works.

Help!

Thanks!

Did you add the Ring Skill to Alexa?
Using Alexa to control your Ring Doorbell or Security Camera – Ring Help

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