Ring Elite - Problems with existing Doorbell

Products Video Doorbells
#1

I have a Video Elite that has ethernet POE and 2 contacts for using existing doorbell.

I am have no luck getting the elite to operate with a doorbell transformer. I have the transformer connected to a 24 V relay to trigger my doorbell. The relay hums due due to some voltage leaking thru and the triggering of the relay is terribly inconsistent… sometime yes, quick latch as expected, sometime nothing, sometimes latches and holds 15 sec.

set to mechanical doorbell but happens on both… HELP!! thx

#2

Hi @JHunt1. It sounds like the relay may be the problem here, as it is not needed for our doorbell circuit. This Help Center article here is a great resource for all of your Hardwiring needs.