Responses (26)

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amrit46
Ring doorbell Elite with Power over Ethernet has been working for over two years. Recently it stopped ringing the mechanical chime. When the black button is pressed the sound goes off at the doorbell and the blue light comes on but the mechanical doorbell does not sound off.I opened it to check all wiring is good, I shorted the two house door bell wires and the mechanical chime sounds off fine, just not when i press the doorbell black button.Any pointers appreciated.
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29-12-2020 16:37:11
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C
crucru
I have a Ring doorbell Elite connected to a mechanical chime and has been working fine until last week. The chime stopped making the sound, I do receive the notifications in my app.My chime is BK242LWH which is in your compatible chime list.If i test the chime with the voltage needed is working perfectly, it seems the ring doorbell is not sending the voltage to the chime. Any inputs here? Thanks
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29-12-2020 17:38:49
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Adrift02
Seems like this might be a somewhat widespread issue with the device? Many of my neighbors (tract homes with builder installs) reported the same thing — just 1-2 year old installs.Regardless I’ll try calling... and report back if any of you learn anything thanks!
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31-12-2020 03:36:25
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M
mizi
Same thing here - ring elite doorbell stopped triggering the mechanical bell about 2 weeks before Christmas.Setup - Ring Doorbell Elite connected by ethernet cable and using PoE for power. Byron 776 wired chime with internal AC transformer. No Ring Protect Plan subscription.Was working fine up to two week before Christmas. No - Wired door chime works fine when the wires are shorted together.- Reset Ring Doorbell Elite and update software (press ring doorbell reset button for 15secs, re-add via app, setup as ethernet, setup as mechanical door chime, wait for software update).- checked wired chime is on the compatibility list - byron 776- checked that is wired to Rings recommendation - yes, byron 776 has an internal 8V ac transformer- checked voltage on wired chime - 15V ac- checked wired chime cable - yes, Ring doorbell is now setup on the bench and has a new cable connecting it to the wired chime.- checked that the terminals on the Ring Elite are to corroded - yes, looks as good as newI have also used a multimeter to see if the terminals on the Elite 'switches' the wired chime voltage - it does not - it did a few months ago.Have spoken to Ring Support who have run through most of the above. They have taking the view that there is nothing wrong with the Ring unit.Please update when this thread has a solution, probably a software fix.
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04-01-2021 13:36:40
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monk0077
I am having the same issue as the previous posters above, started around Nov of 2020. No mechanical door bell activity when Ring door bell is pressed. I have also tested that the mechanical door bell and wiring are working when the mechanical wires are touched together. Ring Elite Door Bell was installed when the home was built ~2years ago. All other Ring functions are working.
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18-01-2021 19:10:28
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