English

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
U
Ring doorbell2 stopped working
battery-video-doorbell
troubleshooting
cs-support

My ring doorbell 2 has stopped recording and the doorbell feature no longer works. Live view however **does** still work and is recorded as usual. The doorbell has sufficient battery, good connection to the internet, and firmware all up to date. I have pressed the setup button inside the casing and whilst the doorbell light went blue for a period of time, it’s not done anything. Chime is also up to date firmware wise and fully connected to internet. Anyone know what I can do to fix it? UPDATE: I have deleted and reinstalled both ring doorbell and chime. Still does not work.

303

0

1

10-09-2023 06:29:47

Responses (4)

  • A

    Mine was doing the same thing, (Ring Pro 2), came here for answers, hadn't found anything. Was poking around the app and found that this model can be rebooted from the app, I rebooted and it started working again. Have you tried rebooting?

    1

    11-09-2023 11:03:49

      U

      Interesting! I did a reboot and completely removed the doorbell from my app and set it all up again. It worked perfectly for a couple of days. Unfortunately it’s now back to not working - exactly the same issue as before. So frustrating. Thanks for your help.

      0

      17-09-2023 06:55:37

  • C

    Hi @user57962. When you say the doorbell feature no longer works, do you mean that the Doorbell isn't registering when you press the button? Does it make any sound, or send a notification to your phone at all? It would also help to know if the doorbell press shows up in the Event History tab. Hi @AZ3, I'm glad to hear that a reboot resolved the issues you were experiencing. :)

    0

    12-09-2023 10:55:20

      U

      Hi. Doorbell function not working at all - button doesn’t go blue, no ring through the chime, no notification from the app. I ended up deleting and setting the doorbell up again. It then worked for a couple of days. Unfortunately, it’s now not working again with exactly the same issue. Please advise.

      0

      17-09-2023 06:54:16

  • J

    Hi @user57962. I'm happy to chime in. Those were excellent steps to try to fix your concern. The next best step would be to give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call to further investigate.

    0

    18-09-2023 07:14:41

      U

      Thank you. I’ve tried calling but looks like I’ll be charged for the call from my phone provider. Do you have a free number to call?

      0

      19-09-2023 06:50:31

  • J

    @user57962. What country are you calling from?

    0

    20-09-2023 05:41:20

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members

    U

    user63814

    3

    User
    Solutions

    B

    Boone

    1

    User
    Solution

    J

    j0hnmsch

    1

    User
    Solution