Ring doorbell

I have a ring bell number one. I only set it up today, when I’m not connected to my home WiFi I can’t see live video. I’m connected by 4g am I doing something wrong… it only seems to work in WiFi but I can’t connect to WiFi when I’m not home… I attached 2 screenshot of message I’m gettingm. Thanks everyone

Hi @Howardboi. This will be a great thing to address with your cellular provider, as it seems that maybe you do not have enough data in your plan to support the Live View functionality. I recommend to reach out to them and ask why your mobile data is not loading features in apps, but it does on wifi, and they may be able to clear this up for you! :slight_smile: