Ring Video Doorbell
Ring doorbell
I am running a ring app for mac version 2.5.1. I am unable to speak to a person at my door. The app does not appear under system preferences \>privacy and security\> privacy. Is this an app version that is not compatible with mac pro version Catalina 10.15.4?
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29-04-2020 11:09:21
Responses (3)
- C
@Tyler208001 Thank you for that screenshot! Could you try removing the Ring app from your Mac, restart your Mac, and then reinstall the App and login? From there, do some testing to see if the person can hear you on the other side! In addition, if it's still not working, could you check the Microphone settings to see if it shows up now, as well as if Ring shows up under your notification preferences as well?
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29-04-2020 07:35:55
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- C
@Tyler208001 Just to confirm, after you recently re-downloaded the Ring app after removing it and restarting your Mac, did you trigger a Live View call? The Ring app will only request that permission for your microphone the first time that a call starts, so please ensure you've done this for me!
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29-04-2020 09:22:45
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MSame exact problem here. Works fine on the iphone but not on the MacOS and it's not on my end. I use the mic regularly with other apps. It doesn't show up in setting\>sec and Privact\>privacy
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02-06-2020 01:59:47
MTyler--This worked for me. [https://www.reddit.com/r/Ring/comments/ciztw5/ring\_macos\_app\_how\_to\_make\_your\_macs\_microphone/](https://www.reddit.com/r/Ring/comments/ciztw5/ring_macos_app_how_to_make_your_macs_microphone/) FWIW I had to shutdown after the terminal commands rather that simply restart in order to re-enable ("csrutil enable"). Other than that it was easy even if you aren't comfortable in terminal. Just follow the directions exactly and cut and paste the commands. Whole thing took 5 minutes. Hope this helps. I was able to see the Ring app in Microphone access immediately.
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02-06-2020 02:16:00
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Chelsea_Ring
Hi @Tyler208001. Since you are able to open the Ring app and do other things within the app, you don't need to worry about any compatibility concerns! Back in your Mac's settings, when you go to Security & Privacy, under the option for Microphone on the left hand side, do you see Ring under there (see attached screeshot for reference)? For the Ring app, just make sure this is checked. Then, when you are answering a Live View call from your Mac, just ensure you hit the green phone icon to "accept" the call and speak back to the person on the other side. For a chance that you may not even see the Ring app under apps that could use your microphone, please let me know. If you could, please send me over screenshots of what apps have access to your microphones to showcase that the Ring app is not there.
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29-04-2020 04:22:37
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