My doorbell stopped working. It’s not getting power. I checked the wires coming into the unit. They are supplying power but the unit is not accepting it.
Hi there, @Cp2310. If you have a Ring Doorbell Pro, this model requires 16v to 24v of AC power to operate. With there being power, please check that enough power is being provided by the power supply. If you have a battery powered Doorbell model, please charge the battery for several hours to see if this will power it on. If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.