Ring doorbell

I had a Ring account but forgot the password and I can’t get into that Account and when I try making a new one it said this ring has already been used how do I reset it

Hey @Mariapav. If you are able to reach out to our support team directly, they should be able to help you out with this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.