Ring Security Cameras

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C
Ring Doorbell works 100% fine, ring camera preview works 10%
troubleshooting
wireless-security-cameras

Hi, I have the ring doorbell which has absolutely no issues connecting with the camera preview. And I have a ring camera, which is near the doorbell, but inside the house, both are connected to the same wifi. The camera struggles to show the preview, we need to keep retrying 6 or 7 times. Anyone had it? I tried already to reconfigure it, recharge the battery, turn it off and on. Nothing seems to make a difference.

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31-07-2023 10:02:02

Responses (1)

  • T

    Hi @CinthiaK. What specific camera model is this? What is the RSSI for the device (located in the device health menu)? Is this connected to a 2.5GHz or 5GHz network? Is this battery powered?

    0

    01-08-2023 07:14:51

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