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J

jacksonlopez

Ring doorbell won't work

hardwired-video-doorbell

troubleshooting

My ring doorbell stopped working all of a sudden. Double checked to make sure there was power by installing my old doorbell and it worked. Had it for less than a year. Can i get a new one?

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10-06-2023 01:54:36

Responses (2)

C
Caitlyn_Ring
Hi @jacksonlopez. If you have a Doorbell Pro, make sure it is wired up properly for sufficient power. You can check this [Hardwiring Guide](https://community.ring.com/t/hardwiring-checklist-video-doorbell-pro/37520) for some tips. I'd also recommend attempting a reset on your Doorbell by holding down the setup button for 20 seconds. If the Doorbell is not responding, you can reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-06-2023 06:38:11
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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14-07-2023 06:38:19
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