Ring Doorbell Won’t update

My Ring doorbell connects fine to my wi-fi and then freezes when it tries to auto update the firmware - it does not work - I saw a long thread with many people having this same issue - the thread was closed last month - this is still a major problem with the ring security system that needs to be seriously considered when buying a security system - my 5 other ring devices work fine - I’ve tried resetting everything, etc. It’s not operator error.
This is being posted 1/4/2024

Hi @user73512. If you have already tried the basic troubleshooting steps and your Doorbell will still not update, the next best step is to contact our support team for further assistance. Give our support team a call at one of the numbers available here.