Ring doorbell won’t connect to its own WiFi

My ring doorbell will not connect to its own ring WiFi and get passed the spinning white light what do I do?

At my house as well as at the house of a friend I helped install his Ring Pro, we had to power down the Ring doorbell (via circuit breaker), leave off for 30 seconds, then power up again before retrying. In both cases the retry was successful.

This is an issue for Ring. If we’re away and trying to see who is at the door we’d like not to have to ask a neighbor we don’t know that well to kill and restore power to our house, take apart the doorbell to access to button, press the button, then reassemble the cover to the doorbell. Not good.