Hi @user68762. Which model of Ring Doorbell do you have? The device name is listed on the Device Health page in the Ring app. How do you have it hardwired - to an existing doorbell circuit or with the [Plug-In Adapter](https://ring.com/products/video-doorbell-plugin-adapter-gen-2)? What is the battery percentage on the Device Health page, and how is it changing from day-to-day? We're happy to help with general troubleshooting tips and tricks once we have more information on the issue.