Ring doorbell wired, solid blue light

bought this 4 months ago, was working fine now all of a sudden it wont connect, has solid blue light. Holding the reset button for 20 secs does nothing. Even after unplugging it from power supply then reconnecting the power it still has the solid blue light and does nothing.

Hi @tammybraatz. Since you have tried the troubleshooting steps I would recommend for a Ring device no longer being responsive and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.