Ring doorbell will only ring once

Ring, this is absolutely ridiculous and in fact a show-stopper. Unless a solution is being worked-on or at least committed, I will have to return the unit. What a product management failure. The responsible person should go back to “product management 101”. All the advanced features offered are nice and well, but you first need to cover at least the basic user requirements and expectations. And for a doorbell - not very surprisingly - this means that the thing should “ring”, when you push it, once, twice, or as many times as it is being pushed (and reliably so). Please fix this quickly!!! (As someone already said, it should not be too much development/coding effort. So failure to do so would only be an indication that you do not care about your users, unless you can provide reasons why a fix is not possible).

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I purchased two ring doorbells a year ago partly because Amazon purchased the company and it worked with Alexa. Both doorbells worked with two rings on my mechanical chime with one push and each would ring the chime again when pushed before 30 seconds. I didn’t note the date when that changed, but that change had to be via an automatic software (firmware) update to the device. Ring is now telling us that they can’t send two rings nor detect additional pushes of the doorbell as there is already an event started on the first push hence the need to wait 30 sec. As a senior software engineer I believe otherwise. The doorbell was working previously. I suspect that changes were made to speed up the access to video without considering the impact to other functionality. These are fixes that can be made and applied by Ring via a software update. I agree, Ring needs to cover the basic user requirements and expectations for a doorbell, this is “ring” when you push it, once, twice, or as many times as it is being pushed.

I liked the Ring concept but I’m getting tired of people telling me my doorbell doesn’t work. I’m considering investing in another vendor’s products and telling everyone I know that I don’t recommend Ring.

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The whole team which designed this once-ring-per-30sec feature needs to be fired.

No way in the world the assumed function of any doorbell, ring when doorbell pressed, should not be default. (At least expose the behavior as an option).

@Marley_Ring Sorry, this is not a feature request, it’s a critical bug fix.

Totally agree, this is critical bug to fix.

The very first functionality of this thing is to “ring”, video recoding etc all come second. We need it to ring multiple times instead of one-ring-per-30sec.

I don’t understand why this hasn’t been fixed after so many people having complained this for so long. It is just a firmware update. It is ridiculous.

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Just installed my ring doorbell and that’s the very first thing I noticed. This is definitely a deal breaker for me. If you want to sell cameras, fine. Market it as a camera and sell it. Don’t market it as a doorbell if it doesn’t fr***king work as a doorbell.

Thankfully ring is so good at their incompetence that one of the most fundamental functions has been broken for close to 2 years. Makes it very easy to notice that ring products don’t work and gives me ample time to to return it and go with a competitor.

Our deck was on fire last night while we were sleeping. A concerned citizen stopped their car and came to the door trying to wake us up and get us out of the house. He stood there pushing the doorbell 10000 times for the ring doorbell to ring just once. This bug is going to get people killed! What a horrific idea in emergencies.

Hi Ring. Would it be an idea to think about making a doorbell? Your system provides no flexibility to allow a button signal greater than 1 second, making it useless for true “mechanical” bell and then restricts when the next bell push can be made. I am having to re-engineer your 1 s pulse to trigger a full bell sound. Sometimes people just make life too hard. Come on!

I don’t advise any one to buy ring due to this issue. They failed big time. Why would they restrict multiple push ring. I am going to stand there and wait for 30 seconds for it to do another ring. Very annoying. It is programming 101. Don’t break existing feature to add more feature. They try to make it fancy but they break the basic concept of ring!!!

Is no one from ring product team watching out for these complain threads???
There is a basic feature missing that makes the product useless … today my little daughter came from school, rang the doorbell once pressing lots of times more. As I sit in a teams call I did not hear it.
Then I got a phone call from neighbors if I may let my little one in.

Ring, are you serious???

Pls fix immediately this major system failure!!!

Just installed my Doorbell Pro 2, straight away noticed this “Critical bug”, seriously thinking to return it!! Come on, listen to your customer, nothing to lose to add an option for continuous door alert when you press it.
If you can’t implement due to the default hardware restriction, let your customer know about it before they made their purchase decision, it’s misleading to sell it as a “doorbell”