Ring doorbell volume issue

I’m having the same trouble as everyone else , my ring doorbell if connected to an Echo show 5 makes the door bell ring very loudly outside . Absolutely useless . Ring customer services are useless very unhelpful . You get a different story every time you phone their help line . Resetting the device does not cure the problem . It’s a software issue . Customer service told me there would be an update rolled out but then another agent said there wouldn’t ., come on guys get your act together . I know several doorbell owners that are returning their ring doorbells and yes I’m going to be one of those too.,