Ring doorbell video not charging

I got this as a birthday gift but I tried one 2 many times and battery is not showing as charge on my phone it keeps telling me the battery is low. Could it be a possibility that this ring is defective and if so can I exchange it even tho it was a gift ?

Hey @Maricruz72! The best thing to check is that you are using the provided USB cable for charging, as well as trying a different outlet in the home. If this concern persists, please contact our support team, at 800-656-1918, who will be happy to assist further. :slight_smile: