Ring Doorbell Video 3 - Stuck on Activating Device

Products Video Doorbells
#1

Hello,

Just got a Ring Doorbell Video 3, however it keeps getting stuck on Activiation Device - Live Feed. After I ring the doorbell, everything works as normal as in my Show will pop up with my frontdoor and my iPhone will get the notifcation and actually show me a preview. BUT after 10 mins or so I try to see the Live Feed it gets stuck again. Is my doorbell defective? I just got it yesterday so I don’t mind returning it and exchanging.

My RSSI - 57 and I’m using the 2.4GHz Wifi.

#2

Hey there, @hellokych! There are a few factors that can impact live view. The best next step here will be to remove and reinstall the Ring app, as well as ensure there is not a vpn active. Next, check out our Community post about live view troubleshooting for tips on optimizing this connection. I hope this helps! :slight_smile:

#3

Well, I just reset my Internet and reinstalled everything. Will give it another shot! Thank you.